Shipping policy

VELTRIO – Shipping Policy

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, promotional periods, or periods of high demand.

Shipping Destinations

VELTRIO ships to the United States, Europe, and other eligible international destinations. Available shipping destinations are displayed at checkout.

Estimated Delivery Times

Our estimated delivery times are:

United States: 5–10 business days
Europe: 5–10 business days
Other international destinations: Delivery times may vary depending on the destination.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to the shipping method, customs procedures, weather conditions, and carrier delays.

Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. If shipping is included in the product price, no additional shipping charge will apply unless clearly stated at checkout.

Order Tracking

When tracking information is available, we will provide tracking details so you can follow your shipment. Please allow a few business days after dispatch for tracking information to become active.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, customers are responsible for applicable charges, subject to local law.

Shipping Delays

We do our best to ensure timely delivery. However, delays may occur due to customs inspections, carrier disruptions, severe weather, public holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information. If you notice an error, please contact us as soon as possible. Once an order has been processed or shipped, address changes may not be possible.

Lost or Missing Packages

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information, if available. We will review the shipment status and assist you with the next steps.