VELTRIO – Refund and Return Policy

Return Window

At VELTRIO, we want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return, items must be unused, in their original condition, and in their original packaging where applicable. Proof of purchase may be required.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us with your order number and clear photos of the item. We will review the issue and provide an appropriate solution.

How to Request a Return

To request a return or refund, contact our customer support team with your order number and the reason for your request. Please wait for return instructions before sending any item back.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping Costs

For returns due to a change of mind, the customer may be responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, please contact us so we can review the situation and determine an appropriate resolution.

Exchanges

If you receive a damaged, defective, or incorrect item, contact us for assistance with a replacement or another appropriate solution, subject to availability.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Us

For questions about returns or refunds, please contact VELTRIO through the contact information provided on our website.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.